hostek - server down?

hey guys, anyone else experiencing outage with sites at hostek. they are not replying to any support emails, and cannot get through on phone. mike

They have had a switch problem and were in the middle migrating some servers too... Should be coming back up now... Rick hey guys, anyone else experiencing outage with sites at hostek. they are not replying to any support emails, and cannot get through on phone. mike

oh thanks rick. very frustrating getting no response from them all morning. ----- Excess quoted text cut - see Original Post for more -----

FYI: from the Hostek status page at http://hostek.com/serverstatus.asp Server Update: Servers experiencing issues <http://hostek.com/serverstatus.asp?id=238>Thursday, May 31, 2012 7:37:26 PM CST   We are experiencing some issues with one of our network switches. We are working on getting this resolved.      Thank you for you patience.      -Update-   The failed equipment has been replaced and we are in the process of bringing up remaining services at this time.      On a more technical note, we have redundant network switches in place that did not automatically fail over as expected. We will be taking this up with our hardware vendor. On 5/31/12 5:41 PM, "Mike Little" <mike@nzsolutions.co.nz> wrote: ----- Excess quoted text cut - see Original Post for more -----

thanks guys! ----- Excess quoted text cut - see Original Post for more -----

Odd that they say it's a switch. My site's HTML pages come up fine, the Coldfusion pages are dead.  Yet a switch is down? On May 31, 2012, at 8:53 PM, Mike Little wrote: ----- Excess quoted text cut - see Original Post for more -----

Nevermind. I didn't see the further update saying the switch was replaced. :-) ----- Excess quoted text cut - see Original Post for more -----

Could be a few reasons for that. If they run CF in a distributed mode the CF server could be in another rack/room/datacenter that was effected by the switch outage. Or if the content is on a file share in another rack, the web server may be configure with a cache for static content and the CF service doesn't have the trusted cache setting enabled. I do have to say, that switches gone bad is a fairly common reason for network outages, even with dual switches things go bad often. Maybe the config didn't replicate to it's partner for whatever reason. For cost switches at the rack are often on the cheaper side as well. Plus people are a little hesitant to test failover in a production scenario like this, even if it's scheduled. So failed, failover on switches does happen a bit. Usually it should only be about 30 mins max to put a new one in the rack and upload the config. Byron Mann Lead Engineer and Architect Hostmysite.com On Jun 1, 2012 6:48 AM, "Kelly Matthews" <webdiva@gmail.com> wrote: ----- Excess quoted text cut - see Original Post for more -----

My sites are up...not sure if they ever went down as I have been out all day. thanks guys! ----- Excess quoted text cut - see Original Post for more ----- place ----- Excess quoted text cut - see Original Post for more -----

Mine is back up. ----- Excess quoted text cut - see Original Post for more -----

Yep I have 2 sites down as well. On May 31, 2012, at 8:41 PM, Mike Little wrote: ----- Excess quoted text cut - see Original Post for more -----